2001 CRM Publishing 
Qgiv
MARCH 14, 2023
Donor Retention Donor retention as a metric has gained traction since 2001 when Adrian Sargeant published the first academic research on the financial impact of increased donor retention. If your online giving platform or wealth screening tool doesn’t bring data into your CRM, and I don’t mean imports, it’s time to change that.
Tech Soup
SEPTEMBER 9, 2013
Apparently it all started in 2001 with the IBM Watchpad. Swiss futurist Gerd Leonhard has published his guesses on the Digital Trends to Expect in the Next 5 Years. Peer to peer recommendations, ratings, endorsements and all kinds of Likeonomics essentially replace CRM. Security device. Move over Gates Foundation.
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